Income Tax Department will observe ‘
Public Meeting Day ’ during 10.00 AM to 1.00 PM every Wednesday
F.No.Dir(qus.)
/ Ch.(DT) / 29/ 2013
Government of
India
Ministry of
Finance
Department of
Revenue
Central Board
of Direct Taxes
Room No.157-B,
North Block, New Delhi,
Dated the 6th
January,2015.
Subject: Instructions regarding
observance of Wednesdays as a ‘Public Meeting Day for hearing public
grievances-
As a part of Prime Minister’s ‘Good
Governance Day' promise to provide an "open and accountable administration’
it has been decided that all field offices of the Income Tax Department
will observe ‘Public Meeting Day ’ during 10.00 AM to 1.00 PM every
Wednesday to listen to and try to resolve the grievances of the members of the
public. Heads of local income tax offices
will not fix any official meeting on Wednesdays during the hours prescribed for
interaction with the public and will ensure that their staff including staff at
the reception and security personnel, are suitably instructed to allow the
members of the public to meet the officers without prior appointment.
Accordingly, the undersigned has
been directed to request all cadre controlling Principal Chief Commissioners /
Director Generals of Income Tax to instruct all officers and staff
under their cadre control to observe ‘Public Meeting
Day’ during 10.00 AM to 1.00 PM every Wednesday with effect from 7"1
January, 2015' to listen to and to try and resolve
the grievances of the members of the public.
A suitable feedback mechanism shall
also be put in place by each cadre controlling Principal Chief Commissioner /
Director General of Income Tax for offices under his control to
record the number of grievances attended to and solved on every ‘public meeting
day, and to identify the deficiencies with a view to suggesting systemic
changes required to avoid recurrence of delays in redressal of grievances.
A report in this regard shall
henceforth also be incorporated in their Monthly DO
letters submitted to the Zonal Members concerned. It is expected that the above
instructions will be adhered to Without fail.
This issues with the approval of Chairperson, CBDT.
(Dr.B.K.Sinha)
CIT(C&S),
CBDT
Source: http://irsofficersonline.gov.in/Documents/OfficalCommunique/116201513915.pdf
Courtesy: Basudeb Das
