Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions
21-October-2015 15:02 IST
Dr. Jitendra Singh launches Mobile app for Public Grievances portal
The Union Minister of State (Independent Charge) for Development of
North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances
& Pensions, Atomic Energy and Space, Dr. Jitendra Singh launched the
Mobile Application for the Centralized Public Grievances Redress &
Monitoring System (CPGRAMS) portal of the Department of Administrative
Reforms and Public Grievances (DARPG) here today.
In this direction a further step has been taken by providing M-access to
citizens through mobile phones. A Quick Response (QR) code has been
provided on the pg-portal which can be scanned on to the smart phone
after which grievances can be sent from the smart phone directly on to
CPGRAMS.
Speaking on the occasion, Dr. Jitendra Singh said this is another step
towards translating the Prime Minister Shri Narendra Modi’s vision of
“ART of Governance” as spelt out by him, with A for Accountability, R-
Responsibility and T- Transparency, forming the bedrock of the
Government. He said the goal is that the Administration should be
citizen centric, transparent and responsive. Dr. Jitendra Singh said
more than six lakh public grievances have been settled since the NDA
Government assumed office. This data will form the resource material to
improve the Governance, he added.
Dr. Jitendra Singh hoped the common public will make maximum use of the
mobile app since the mobile phone has emerged as the easiest way of
communication from anywhere across the country.
In his address, Secretary, DARPG and Secretary, Department of Pensions
& Pensioners’ Welfare, Shri Devendra Chaudhary said the mobile app
will not only allow lodging of grievances, but the people can also track
the status of the redress of their grievance. The DARPG is also
carrying out analysis of the grievances and a systematic response is
being worked out on how best to address the grievances, he added.
Secretary, Department of Personnel & Training, Shri Sanjay Kothari was also present during the launch function.
The Mobile App for the CPGRAMS is another innovative initiative of the
DARPG, the nodal agency to formulate policy guidelines for
citizen-centric governance in the country, redress of citizens’
grievances, being one of the most important initiatives of the
department. The DARPG has been making endeavours to bring excellence in
public service delivery and to redress grievances of citizens in a
meaningful manner by effectively coordinating with different Ministries
and Departments of the Government and trying to eliminate the causes of
grievances.
CPGRAMS is a Government of India portal aimed at providing the citizens
with a platform for redress of their grievances. Grievances received on
this platform are redressed by the concerned Ministry/Department/State.
CPGRAMS was launched by DARPG in technical consultation with NIC in
2007. More than 16 lakh grievances have been lodged since January 1,
2012. In last 12 months nine lakh grievances have been lodged and 6.47
lakh disposed off.
To Download Mobile App Scan
QR Code or Click Here or Click here
