Mobile Banking Transactions in India
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RBI/2015-16/269
DPSS.CO.PD.No./1265/02.23.001/2015-2016
December 17, 2015
The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks /
White Label ATM Operators
Madam /Dear Sir
Mobile Banking Transactions in India - Operative Guidelines for Banks – Customer Registration for Mobile Banking
A reference is invited to para 7
of the Master Circular on Mobile Banking transactions in India –
Operative Guidelines for Banks dated July 1, 2015. Given the high mobile
density in the country, the policy focus of RBI has been to encourage
banks to leverage on the mobile channel for widening the access to
banking services. Irrespective of whether the services are offered
through SMS, USSD or application channels, customer registration for
mobile banking is critical. Towards this end, RBI has been reiterating
the need for simplification of procedure and greater degree of
standardization in procedures relating to registering of customers for
mobile banking.
Mobile Banking Registration through ATMs
2.
As advised by us, the National Payment Corporation of India (NPCI) has
since developed the mobile banking registration service / option on the
National Financial Switch (NFS). After a pilot with a few banks, the
service is ready to be deployed on ATMs of all the NFS member banks. The
necessary instructions for integration have been issued to banks by
NPCI.
3. In view of the above, all the banks participating in
NFS should carry out necessary changes in their respective ATM switches
and enable the capability of customer registration for mobile banking at
all their ATMs latest by 31st March 2016.
Registration through other Channels and Customer Awareness
4.
In addition to the above, banks should also strive to facilitate
customer registration for mobile banking through other channels
including internet banking, IVR, phone banking, etc. As customer
registration is an important pre-requisite for offering mobile banking
services, banks should also use multiple channels to create awareness
among their customers regarding mobile banking services and options
available for customer registration.
5. This directive is
issued under Section 10(2) read with Section 18 of Payment and
Settlement Systems Act 2007 (Act 51 of 2007).
6. Please acknowledge receipt.
Yours faithfully
(Nanda S Dave)
Chief General Manager |
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