11/11/2016
taxguru.in
COMMERCIAL CIRCULAR No. 59 of 2016
No. TC-II/2003/2016/refund New Delhi, 10/11/2016
To Chief Commercial Managers All zonal Railways
Managing Director/CRIS/Chankyapuri/New Delhi
Managing/Director/IRCTC/New Delhi
Managing Director/CRIS/Chankyapuri/New Delhi
Managing/Director/IRCTC/New Delhi
Sub:
Revision in the procedure of cancellation and refund of value of Rs.
10,000/ and above for the PRS counter tickets booked from 09.11.2016 to
11.11.2016.
Ministry of
Railways desire that the procedure for cancellation of tickets and
refund of value of Rs. 10,000/- and above for the PRS counter tickets
booked from 09.11.2016 to 11.11.2016 shall be revised as under:-
(i). Cancellation of such tickets and refund of fare of value Rs. 10,000/- and above shall NOT be
allowed in cash or through green pay order or by any means involving
cash across the counter. The payment shall be only through Cheque/ECS
payment.
(ii) Such ticket may be refunded
through filing of TDR only on surrendering of original ticket. TDR shall
be filed within the prescribed time limit for cancellation of ticket
across the counter as per Refund Rule g. TDR shall be filed only upto
half an hour before the scheduled departure of the train for RAC/WL
tickets and for confirmed tickets upto 4 hours before the scheduled
departure of the train, for which ticket has been issued etc.,
(iii)
In such cases TDR and refund of fare as per refund rule shall be
allowed for waitlisted tickets also only through Cheque/ECS
(iv) This shall be implemented with immediate effect.
This issues with the concurrence of Finance (Commercial) and Accounts Directorates of Ministry of Railways.
CRIS may make necessary changes in the software.
Ensure action accordingly and confirm.
(Vikram Singh)
Director Passenger Marketing
Railway Board
Director Passenger Marketing
Railway Board
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