Today when I withdrew money from an ATM, in Kharghar, a Rs. 2000 note had some number scribbled on it. I had not immediately noticed it. I needed smaller denomination notes so I went to the branch cashier. (Both the bank and it's ATM are adjacent to each other). The cashier pointed out the writing on the note and returned it to me saying it was invalid. I explained that the withdrawal was from the ATM next door. I had to meet the manager. He initially refused to accept that their machine had dispensed the note. I stood my ground and they had to replay the recording of CCTV and only then they were convinced. The officer who had filled currency into the machine, had to accept his lapse. I asked the manager what could one do if such defect is detected at the time of withdrawal. He said that one should check the new currency immediately and any note with discrepancies should be waved in front of the closed circuit camera installed within the kiosk. Also do not try to rub out the writing, it may remove the dye from the note again invalidating the currency note. *Please be very careful to accept the new 2000/500 rupee notes.*(actual experience:) Anoop Dutta Roy |