Personal Banking FAQs
1. I am a customer and net banking user of erstwhile
SBH/SBP/SBM/SBT/SBBJ. In view of merger of my Bank with SBI, shall I
need to register afresh or can I login with the net banking username and
password provided to me earlier?
There is no need to register afresh for availing net banking services of
SBI i.e. the merged bank. You can login with the same username and
login password for logging into Online SBI.
2. After merger of my erstwhile associate bank with SBI, what will be
the URL or website address for availing net banking services?
The website address after merger of your bank (SBH/SBP/SBM/SBT/SBBJ) with State Bank of India will be https://www.onlinesbi.com.
3. Can I avail the same net banking facilities of my erstwhile associate bank (SBBJ/SBP/SBT/SBS/SBM) after merger with SBI?
The net banking features of Associate Banks are almost similar to State
Bank of India. After merger, you will be able to use all the facilities
as it is.
4. Do I need to register my mobile number afresh again in OnlineSBI after merger of my erstwhile associate bank with SBI?
There is no need to register your mobile number afresh after merger of your bank with SBI.
5. Whether the third party beneficiaries
(Interbank/Intrabank/International/IMPS) added by me in my net banking
account previously, will be available in OnlineSBI after merger of my
erstwhile associate bank with SBI?
Yes, the third party beneficiaries added and approved by you earlier will be available.
6. After merger, am I required to register my email ID in OnlineSBI afresh for availing e-Statement facility?
It is not required to register your email ID afresh in OnlineSBI.
7. I have registered many billers in my net banking account prior to
merger. Whether it is required to register the same billers again in
OnlineSBI after merger?
The same billers already registered by you will be available in OnlineSBI even after merger of your bank with SBI.
8. I have set standing instructions/scheduled bill payments in my net
banking account prior to merger. What will happen to those standing
instructions?
Even after merger of your erstwhile associate bank with SBI, the
standing instructions set earlier by you, will be executed on the due
dates. There is no need to cancel those standing instructions.
9. My erstwhile associate bank has been merged with SBI and now I am
unable to access OnlineSBI with the old username and login password?
Username and Password are case sensitive. If still you are unable to login, please lodge a complaint in CMS.
10. What are the changes in service charges for AB’s customers after Merger?
Yes, there is a change in NEFT/ RTGS charges. Service charges as
applicable for SBI customers will be applicable for customers of
Associate Banks, after data level merger.
11. Will there be any interbank charges for fund transfer between Associate Banks and SBI through IMPS?
No. After merger, no transaction charges will be applicable as these transactions are intra-bank transactions i.e. within SBI.
12. I want to add existing SBI account as third party as beneficiary.
For the time being, You have to add the existing SBI account as
beneficiary under GRPT/NEFT/RTGS category till the date of data merger
which will be notified in due course. If you add the exiting SBI account
as GRPT beneficiary, no funds transfer charges will be recovered.
13. I want to add my friend’s bank account in erstwhile AB also having my account, as third party.
Yes, you can do it under “Within my own Bank” link.
14. I want to make funds transfer to existing SBI or other ABs account.
Use GRPT option which will be available upto the date of data level
merger of first Associate Bank, no charges will be recovered for using
this option.
15. Can I go for resetting of passwords (login/profile) with any SBI branch?
After data level merger, you will be able to do so. Till such time your branches of erstwhile associate bank will serve you.
16. Can I open Fixed deposit / RD accounts offered by my erstwhile Bank?
Yes. For the time being, you will be able to use the FD/RD products of
your erstwhile associate bank. After data level merger, FD/RD products
as applicable for State Bank of India will be available for opening
using net banking.
17. Which bank I need to select while making merchant payment like ticket booking, e-commerce etc?
You need to choose your erstwhile bank name till further notice.
18. Can I use the “New PPF account application” link for opening a PPF account with any SBI branch?
After few days i.e. after data level merger, you will be able to do so.
Till such time your erstwhile associate bank branches can serve you.
(II) SBI Net Banking Users
1. In my net banking account, I have added few third party beneficiaries
holding account in associate banks of SBI? After merger, do I need to
add those beneficiaries afresh under Intrabank Beneficiary category or
no action is required at my end?
After merger of Associate Banks with SBI, the beneficiaries added by you
under State Bank Group Transfer will continue to be available in the
system and no action is required by you. The GRPT charges will be waived
from the date of Report Level Merger.
Corporate Internet Banking FAQs : Report Level Merger
| S.No | Probable Question | Answer |
|---|---|---|
| 1. |
We are Corporate Customer of erstwhile SBH (SBT, SBM, SBP, SBBJ etc.).
We understand that these Banks are being merged with SBI. Can we use the
Corporate Internet Banking facility after merger? If so, how do we log
in?
|
Kindly note that after the merger of SBH etc., those Bank’s websites
will be disabled from 01st of April, 2017. But your internet banking
facility will continue. You can directly log in to onlinesbi.com with
your existing credentials of SBH (or SBT, SBM, SBP, SBBJ etc.). There is
no change in the way you would log in to your existing SBH account
|
| 2. |
We are corporate customers of erstwhile SBH. All these years we were
logging in to our Bank's website onlinesbh.com. Now we are getting
re-directed to onlinesbi.com site. Is this site genuine? Hope there no
is risk in logging in to that site
|
Since SBH has been merged with SBI, the former's website has been
disabled with the merger. So you are getting re-directed to SBI site. It
is absolutely safe to log in with your existing erstwhile OnlineSBH
credentials
|
| 3. |
We are having a Corporate Account with SBT (SBM, SBH etc.). As a
Regulator role in the Corporate, will this merger bring any change in my
activities as creating profiles, setting limits, managing users etc.
|
There will not be any change and all of your Regulator related activities will work the same way
|
| 4. |
We are Corporate Customer of erstwhile SBH. As a Regulator, I have
created some users. The Mobile Number approval form and PP Kit request
form shows branding of SBI and also I am being prompted to visit my home
branch for submission of the form. Can the home branch of the account
approve it?
|
Please submit all your forms to your respective home branch (of
erstwhile SBH etc.) for further processing. Because of merger of
Associate Banks the branding in the form is changed to SBI.
|
| 5. |
As a Regulator will I be able to get the same Reports in the same format post merger
|
Yes however the branding of the Reports will be of State Bank of India
|
| 6. |
We are State Bank of India Corporate Internet Banking customer and we
need to transfer funds to accounts in erstwhile SBP. Now since banks are
merged, will these beneficiaries be treated as same bank beneficiaries
or as other Bank beneficiaries?
|
For the time being, please continue to treat such beneficiaries as other bank beneficiaries.
|
| 7. |
We understand that Associate banks of SBI are merged with SBI. Will this change the IFSC codes
|
For the time being, the IFS Codes will be the same. However, the IFSC
codes of all SBI Associate Banks are likely to change from Q2 of FY
2017-18 (from July 2017 onwards)
|
| 8. |
We have our Corporate account with erstwhile SBH (SBBJ, SBT etc.) and
have issued Prepaid Cards to our employees. Will these cards work after
the merger or will we be issued new cards
|
Yes, the same cards will continue to work and can also be topped up online
|
| 9. |
We are a Corporate Net Banking customer under SBI. Since the Associate
banks are merged, can we request for the Demand Drafts (DD) to be issued
on any branch of SBBJ.
|
No. Till further notice, please make online requests for draft issuance on branches of your home Bank only (In this case SBI).
|
| 10. |
We use the Supplier Payment module to make payments to our Suppliers. Will there be any change in the process after SBI merger
|
No. The merger will not bring any change in the way you are using Supplier payment module.
|
| 11. |
We have created a new Rule. Will it be approved by the same branch that was doing it earlier
|
Yes. It will be approved by the same branch that was approving earlier.
|
| 12. |
Will there be any change in the Tax Payment we are doing till now using erstwhile SBT (SBM, SBBJ etc.)
|
After completing the formalities in the tax site, when you are asked to
select the Bank for online payment, please select erstwhile SBT (SBM,
SBBJ, SBP, SBH) etc. SBT Site will be re-directed to SBI Site where you
have to key-in your existing User ID/ Password to complete the
transaction.
|
| 13. |
We use SFTP for file upload. Will there be any change in the process after merger
|
No, there will be no change in this
|
| 14. |
Will the merger bring any change to the remitters who are using
erstwhile SBT's (SBH, SBP etc.) State Bank Collect facility to pay our
fees
|
When your remitters will click on the SB Collect link in home page for
payment, they will get a page dropdown list of Associate Banks. He / She
will need to select "erstwhile SBT (SBH, SBP etc." in the dropdown
& then he / she will get re-directed to the payment page as before.
|
Merchant Transactions Related FAQs
1. Which bank to select as the payment option in case of merchant payment?
Associate bank customers are advised to select their parent parent/erstwhile Associate Bank.
2. What if the associate bank customer selects SBI wrongly in case of merchant payment ?
This will result in failure of selected merchant transaction and you
will have to reinitiate the transaction as system will not allow the
customer to proceed further. Hence customers of Associate banks are
requested to select their respective parent/erstwhile Associate bank
till further instruction.
3. Which option to select in Merchant MOPS page in case of merchant payment ?
Associate bank customers are requested to select their parent/erstwhile Associate bank.
4. What if the customer selects State Bank of India in the MOPS page and proceeds further.
This will result in failure of selected merchant transaction and you
will have to reinitiate the transaction as system will not allow the
customer to proceed further. Hence customers of Associate banks are
requested to select their respective parent/erstwhile bank till further
instruction.
5. What are the charges to be levied in case of merchant transactions ?
Existing charges as per their respective associate banks, pertaining to merchant transactions shall apply.
6. To whom to contact in case of any disputes in case of merchant transactions ?
In case of any dispute, associate bank customers are requested to raise
the concern with their parent bank/erstwhile associate bank.
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